Refund Policy

30-Day Voluntary Return Policy

We offer a voluntary 30-day return policy. This means you have 30 days after receiving your item to request a return.

This voluntary return policy is in addition to any mandatory consumer rights that may apply in your country.

To be eligible for a return under our voluntary return policy, the item must be in the same condition in which you received it, unused, unmodified, and complete with all original accessories, cables, manuals, protective materials, and packaging. You will also need the receipt or other proof of purchase.

Starting a Return

To request a return, please contact us at support@trfightstick.com.

Returns must be authorized before they are shipped. If your return is accepted, we will provide you with return instructions and the address to which the item must be sent.

Because our products may be shipped from different international fulfillment locations, please do not send your return to the original sender address shown on the shipping label and do not use “Return to Sender” unless we specifically instruct you to do so.

Items returned without prior authorization may not be accepted.

You can contact us with any return-related questions at support@trfightstick.com.

Change of Mind Returns and Return Shipping

A change-of-mind return includes returns made because you no longer want the product, ordered the wrong model or version, changed your mind, or for any other reason not caused by a defective, damaged, or incorrect item.

For change of mind returns:
 

• The customer is responsible for the cost of returning the item to the return address provided by TR Fight Stick.

• For customers located in the United States, the customer is responsible for the domestic return shipping cost to our designated U.S. return address.

• If TR Fight Stick provides a prepaid return shipping label, the cost of the return shipping label will be deducted from the customer’s refund.

• Original shipping charges, including expedited or express shipping charges, are non-refundable, except where a refund is required by applicable law.

• Some products are shipped internationally from our fulfillment facilities in Türkiye or China. For U.S. orders, a Return Processing Deduction may apply to change-of-mind returns in order to cover non-recoverable international transportation, customs-clearance, brokerage, import tax, and other import-related costs paid by TR Fight Stick when delivering the order to the United States.

• Any applicable Return Processing Deduction will be clearly disclosed on the relevant product page or during checkout before the order is placed.

• Return shipping costs and any applicable Return Processing Deduction do not apply when the item is confirmed to be defective, damaged in transit, or incorrect.

• Any applicable deductions will be clearly itemized in the refund confirmation.

We strongly recommend using a trackable and adequately insured shipping service when returning an item. TR Fight Stick is not responsible for returned items that are lost or damaged during return transportation arranged by the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if the item is defective, damaged in transit, or if you receive the wrong item.

Please keep the product, accessories, original packaging, and shipping materials until we have reviewed the issue. We may request photographs, videos, or other information so that we can properly evaluate the problem.

If we confirm that the item is defective, damaged in transit, or incorrect, TR Fight Stick will cover the reasonable cost of the approved return, replacement, repair, or other appropriate resolution.

Nothing in this policy limits any mandatory warranty, conformity, or consumer rights available under applicable law.

Exceptions and Non-Returnable Items

Gift cards cannot be returned or refunded.

Items clearly identified as Final Sale before purchase are not eligible for return under our voluntary 30-day return policy.

This does not limit any mandatory rights relating to defective, damaged, misdescribed, or incorrect items, or any statutory cancellation rights that cannot legally be excluded.

Products that are genuinely custom-made or clearly personalized, including products manufactured using customer-supplied artwork, custom engraving, personalized printing, or non-standard one-off modifications, may not be eligible for change-of-mind returns where permitted by applicable law.

Please contact us before purchasing if you have questions about whether a specific product is eligible for return.
 
Exchanges

The fastest way to receive a different item is to return the item you currently have and, after the return has been accepted, place a separate order for the replacement item.

Any price difference, shipping charge, tax, or other cost associated with the new order will be the customer’s responsibility unless the exchange is required because the original item was defective, damaged, or incorrect.

European Union and United Kingdom 14-Day Cancellation Rights

Notwithstanding our voluntary return policy, consumers located in the European Union or the United Kingdom may have a statutory right to cancel an eligible online purchase without giving a reason.

You must notify us of your decision to cancel within 14 days after the day on which you receive the goods.

After notifying us of your decision to cancel, you must send the goods back within the additional period required by applicable law, generally within 14 days.

You are responsible for the direct cost of returning the goods, provided that we informed you of this responsibility before purchase.

Where required by applicable law, we will refund the price paid for the product and the cost of the least expensive standard delivery method that we offered.

Any additional amount paid for express, expedited, priority, or other premium delivery services will not be refunded beyond the cost of the least expensive standard delivery method offered.

The Return Processing Deduction described in this policy does not apply to a valid statutory cancellation made under this section.

Where permitted by applicable law, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics, and functionality, similar to how you would inspect a product in a physical store.

You may be responsible for any diminished value caused by handling, installation, modification, or use beyond what is reasonably necessary for that inspection.

We request that the product be returned with its original packaging, accessories, cables, manuals, protective materials, and components. However, the absence of the original packaging will not by itself eliminate a statutory cancellation right where applicable. It may, however, be considered when assessing any objectively justified diminished value.

Statutory cancellation rights may not apply to goods that are genuinely made to the consumer’s specifications or clearly personalized, where permitted by applicable law.

These cancellation rights do not affect your separate statutory rights regarding defective, damaged, incorrect, or non-conforming goods.

Refunds

We will notify you after we receive and inspect your return and will let you know whether the refund has been approved.

For approved returns under our voluntary return policy, the refund will be issued to the original payment method, less any clearly disclosed and applicable deductions, within 10 business days after approval.

Returns made under mandatory statutory cancellation rights will be processed within the time required by applicable law.

After we issue the refund, your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@trfightstick.com.